Returns Policy

1. Prints

• All print orders are fulfilled and shipped by GELATO, our print-on-demand partner.
• Returns, replacements, or refunds for prints are handled directly through GELATO’s return process.
• Please refer to GELATO’s customer support for instructions on how to initiate a return or replacement for damaged or defective prints.

2. Original Artworks

• Returns of original artworks will be accepted within 7 days of delivery only if the artwork arrives damaged.
• To request a return, please contact us at lee@leewilde.com.au within 7 days of receiving your artwork, including photographs of the damage.
• Once approved, the artwork must be returned in its original packaging to ensure safe transit.
• Change of mind is not considered a valid reason for returning original artwork.

3. Refunds

• Approved refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.
• Shipping costs are non-refundable unless the return is due to damage or error on our part.

4. Contact Us

For any questions regarding returns, please contact:
Lee Wilde Fine Art & Design
Email: lee@leewilde.com.au